How a Well-Designed Digital Health Solution Promotes Improved Patient Engagement
In the context of increasingly digital healthcare, patient engagement—or the patient’s capacity to assume ownership of their own health journey—is emerging as a critical element of medical treatment. Better patient care, better health outcomes, and more organisational income may all be achieved by equipping patients with the information, know-how, and capacity to make decisions about their own health and by maximising their experience.
Yet establishing patient participation is still a difficult issue. As a patient enters the healthcare system, they frequently encounter a bureaucratic nightmare as they fill out a plethora of paperwork, search several websites for a physician and make an appointment, and then struggle to acquire their test results and get the right virtual follow-up for their treatment. The result of all of it is less than ideal patient results and a lack of patient confidence.
The care team finds it challenging to work together and maintain continuity of care due to a disjointed toolset on the organisational side. The convoluted and ineffective procedures cause a lack of team collaboration, a staffing scarcity, and fatigue among the medical professionals.
Digital health has the ability to change the fundamental character of healthcare, personalising it while making it more effective, all while boosting patient compliance, loyalty, and happiness, drawing in new patients, and boosting an organization’s bottom line.
How do we get there, though?
The continuity of treatment cannot be improved with a disconnected “telehealth alone” approach that only substitutes virtual appointments for in-home visits. The solution must be supported by features that correspond to the distinct procedures, care paths, and clinical protocols used by each organisation. The patient journey and giving high-quality treatment individualised to each patient’s requirements and background are ultimately what will improve patient engagement.
In order to improve patient engagement and close any gaps in patient care, we have identified five qualities of a well-designed digital health solution:
Integrating Skills to Increase Value
Today’s patients have access to a wide range of various health instruments. Even while each of these has the potential to provide patients with more value, a lack of integration can result in data that is disjointed and challenging to interpret. A carefully considered digital health solution makes use of the many hardware or software products on the market while also ensuring seamless integration for a user-friendly experience.
The practise management capabilities of the platform, for instance, can be improved by integrating it with organisational software like EHR, e-prescribing, or a drug and condition database. Likewise, an Apple Health integration enables users to collect their users’ health and fitness information inside the digital platform.
Using Several Channels and Many Tools
A good digital solution is adaptable and designed to meet the requirements of each individual patient. For instance, it should let elders in remote places to make one-click audio and video conversations, but it should also take into account that younger patients would benefit more from AI technologies like in-call screen sharing, messaging, and file exchange.
While allowing for time-saving tools like mass messaging campaigns for screening and vaccination, message templates for frequent cases, and collaboration tools for various practitioners like multi-party communication, seamless patient referrals, and care transitions, digital health also needs to be optimised and made more productive.
The customised automated approach to patients, in conjunction with productivity solutions that lessen staff digital fatigue and improve the standard of care, can have a significant impact on patient happiness.
Easy Online Patient Intake
A solid digital health platform enables the safe and HIPAA-compliant acquisition of patient data, such as test results, medical images, medical histories, and vitals monitoring. To deliver individualised treatment that builds trust, enhances the calibre of medical services, and draws in new patients, it is essential to have access to current, full information on patients.
The practise management features of a digital health solution enable clinicians to lessen effort and manual processes while improving comprehension and a systemized picture of their patients’ demands.
A patient experience that is highly customised to their needs is also made possible by digital check-in capabilities for patient intake and triage, including personalised patient intake forms, automated queue management, and AI support. Also, it enables healthcare companies to better handle the needs of new patients and balance the burden among professionals.
Thorough Patient Scheduling
One of the most important elements in raising patient involvement is a seamless and organised patient scheduling procedure. The ability for patients to receive individualised patient-provider matching based on customizable characteristics, book appointments efficiently, and offer feedback and reviews may all contribute to process improvement and boost patient confidence.
Business Reporting and Intelligence
A health organization’s learning curve depends on having access to detailed organisational insights on income, the number of consultations, and management reports across various providers and facilities. Better business knowledge also translates to a growing number of contented patients.
In conclusion, a well-designed digital health system promotes the effectiveness of healthcare teams, enhances process transparency, and offers a simple and straightforward user interface. As digital health technology develops, seamlessly integrating virtual care into clinical procedures and patient journeys will continue to be a key component of patient engagement. Healthcare companies who utilise this technology’s capabilities will have a significant competitive edge.
THE HEALEE
Healee uses cutting-edge technology that is flexible to any use case to assist digital health entrepreneurs in fast implementing distinctive virtual care models. Healee’s comprehensive and highly adaptable platform enables all organisational procedures for telehealth, digital check-in, and scheduling while also enabling the creation of a completely branded patient experience. In order to reduce digital fatigue, closely match clinical procedures, and link with leading EHR, e-prescription, billing, and other systems, a Healee-based platform replaces a variety of existing solutions.
